PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICE. 
By installing, using or otherwise accessing the Service, please agree to these Terms of Service.
IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT INSTALL, USE OR ACCESS THE SERVICE. Use of the Services is void where prohibited.
  
Chapter 1: General Provisions
 
Article 1 (Purpose) 

These terms and conditions apply to the use of the game service provided by _sususoft_ (hereinafter referred to as the “Company”) through mobile devices and the network, website, and other services (hereinafter referred to as “Service”). The purpose is to regulate the rights, obligations and responsibilities of the company and service users, as well as other necessary matters.
 
Article 2 (Definition of Terms)

  • Definitions of terms used in these Terms and Conditions are as follows.
a. “Company” means a business that provides services through mobile devices.
b. “Member” means a person who concludes a contract of use in accordance with these terms and conditions and uses the services provided by the company.
c. “Temporary member” means a person who provides only partial information and
uses only a portion of the services provided by the company.
d. “Mobile device” means a device that can be used by downloading or installing content, such as a mobile phone, smartphone, personal digital assistant (PDA), tablet, etc.
e.  “Account information” means the member’s membership number, external account information, device information, nickname, profile picture, friend list, etc., information provided by the member to the company, game use information (character information, items, level, etc.), and usage fee Payment information, etc. collectively.
f. “Contents” means all paid or free contents (games and network services, applications, game money, game items, etc.) digitally produced in connection with the provision of services for use on mobile devices.
g. “Open Market” means an e-commerce environment built to install and pay for game content on mobile devices.
h. “Application” means all programs downloaded or installed through a mobile device to use the services provided by the company.
i. “Game service” is one of the services provided by the company, and refers to a game that a member runs on a mobile device and ancillary services.
  • Definitions of terms used in these Terms and Conditions are in accordance with the relevant laws and regulations and policies for each service, except for those set forth in Paragraph 1 of this Article.

Article 3 (Provision of company information)
 
            The company displays each of the following terms in the game service for easy identification by members. However, the personal information processing policy and terms and conditions can be viewed by members through the connection screen.
a. Company name and representative's name
b. Address of the business office (including the address where member complaints can be handled)
c. Phone number, e-mail address
d. Trade License number
e. Mail-order business number
f. Privacy Policy
g. Terms of Service

Article 4 (Effect and Change of Terms and Conditions)

  •  The company posts the contents of these terms and conditions within the game service or on the connection screen so that members can know. In this case, important contents such as service interruption, subscription withdrawal, refund, contract cancellation/termination, company's disclaimer, etc. among the contents of these terms and conditions are clearly indicated in bold letters, colors, symbols, etc., for make it easy to understand to the member through a separate connection screen.
  • When the company revises the terms and conditions, the date of application, the contents of the revision, the reason for the revision, etc. shall be specified, and at least 7 days before the effective date, the company will notify the members by posting it in the game service or on the connection screen. However, if the changed content is unfavorable to the member or is a significant change, it is notified in the same way as in the main text up to 30 days before the effective date and notified to the member by the method of Article 27 Paragraph 1. In this case, the contents before and after the revision are clearly compared and displayed make it easy to understand for members.
  • If the company revises the terms and conditions, the member's consent to the application of the revised terms and conditions is checked after notification of the revised terms and conditions. In the case of the notice or notice in Paragraph 2, the company will also notify or notify that if the member does not express their intention to agree or reject the revised terms, it will be deemed to have been agreed. If the member does not express their intention to refuse by the effective date of this Agreement, it may be deemed that he or she has agreed to the revised terms and conditions. If the member does not agree to the revised terms, the company or the member may terminate the service use contract.
  • The company takes measures so that members can ask and answer questions about the company and the contents of these terms and conditions.
  • The Company shall comply with the 「Act on Consumer Protection in Electronic Commerce」, 「Act on Regulation of Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Act on Promotion of Contents Industry」 These terms and conditions may be amended to the extent that it does not violate the relevant laws and regulations.
Article 5 (Establishment and Application of Use Agreement)
 
  • The contract of use is concluded when the person who wants to become a member (hereinafter referred to as the “subscription applicant”) agrees to the contents of these terms and conditions, applies for service use, and the company approves the application.
  • In principle, the company approves the application of the applicant for membership. However, the company may refuse to accept the application for use that falls under any of the following subparagraphs.
a. The contents of the application for use are entered falsely or the requirements for application of use does not meet criteria
b. In case the company uses the service through an abnormal or detour in a country where the service is not provided
c. When an application is made for the purpose of performing an act prohibited by relevant laws such as the 「Game Industry Promotion Act」
d. In case the application is made for the purpose of hindering social well-being and         order or good morals
e. If you want to use the game service for illegal purposes
f. If you want to use the game service for the purpose of pursuing profit
g. In other cases where approval is deemed inappropriate for reasons equivalent to each subparagraph.
  • The company may withhold approval until the cause is resolved in any of the following cases.
a. In case the company's facilities do not have enough space, it is difficult to support a specific mobile device, or there is a technical obstacle
b. In the event of a failure in the service, service fee, or payment method
c. When it is decided that it is difficult to accept the application for use due to reasons equivalent to other subparagraphs
 
Article 6 (Rules other than the terms and conditions)
 
Regarding matters not stipulated in these Terms and Conditions and interpretation of these Terms and Conditions, refer to 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Act on Regulation of Terms and Conditions」, 「Act on Game Industry Promotion」, 「Act on Promotion of Information and Communications Network Utilization」, and 「Contents Industry Promotion Act」 In accordance with relevant laws and customs.

Article 7 (Operation Policy)
 
  •  Matters necessary to apply the Terms and Conditions and the matters delegated by
    defining the specific scope of the Terms and Conditions may be determined as the game service operation policy (hereinafter referred to as the “operation policy”).
  • The company posts the contents of the operation policy in the game service or on the connection screen so that members can know.
  • In case of revising the operation policy, the procedure of Article 4 Paragraph 2 shall be followed. However, if the revision of the operation policy falls under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.
a. In the case of revising the matters delegated by specifying the scope in the terms and conditions
b. In case of amending matters not related to the rights and obligations of members
c. If the contents of the operation policy are not fundamentally different from the contents set forth in the terms and conditions and the operation policy is revised within the range that the member can foresee

Chapter 2 Personal Information Management
 
Article 8 (Protection and Use of Personal Information)

  • The company strives to protect members' personal information in accordance with the relevant laws and regulations, and the protection and use of personal information is in accordance with the relevant laws and the company's personal information processing policy. However, the company's privacy policy does not apply to linked services other than the services provided by the company.
  • Depending on the characteristics of the service, information that introduces yourself, such as nicknames, character photos, and status information, that is not related to the member's personal information may be disclosed.
  • The company does not provide personal information of members to others without the consent of the person, except in cases where there is a request from the relevant national organization in accordance with the relevant laws and regulations.
  • The company is not responsible for any damage caused by leakage of personal information due to reasons attributable to the member.

Chapter 3 Obligations of Parties to Use Agreement
 
Article 9 (Obligations of the company)

  • The company faithfully complies with the relevant laws, the exercise of rights and the performance of obligations set forth in these terms and conditions.
  • The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company shall not disclose or provide personal information of members to third parties except as stipulated in these Terms and Conditions and Privacy Policy.
  • In order to provide continuous and stable service, the Company shall, in the event of equipment failure or data loss or damage during service improvement, unless there are unavoidable reasons such as natural disasters, emergencies, failures or defects that cannot be resolved with current technology, and etc. We will do our best efforts to repair or restore it without delay.

Article 10 (Responsibilities of Members)
 
  • Members shall not engage in any of the following acts in relation to the use of the services provided by the company.
a. Entering false information when applying for use or changing member information
b. Acts of buying, selling, donating, or acquiring and using cyber assets (ID, characters, items, game money, etc.) through services not provided by the company or through unusual methods
c. Posting or sending emails by pretending to be an employee or operator of the company, using someone else's name, or pretending to be someone else or misrepresenting relationships with others
d. Purchasing paid content by stealing someone else's credit card, wired/wireless phone, bank account, or illegally using another member's ID and password
e. Unauthorized collection, storage, posting or dissemination of personal information of other members
f. Conducting or inducing speculative acts such as gambling, exchanging or posting obscene or vulgar information, or linking (links) to obscene sites, or sharing words, sounds, writings, pictures, or images that cause shame, disgust, or fear to others Acts of using the service in an unhealthy way, such as transmitting or distributing
g. Acts of using the service for purposes other than its original purpose, such as for profit, sales, advertising, public relations, political activities, and election campaigns without permission;
h. Unauthorized copying, distribution, promotion, or commercial use of information obtained using the company's services, or using the service by exploiting known or unknown bugs
i. Acts of taking advantage by deceiving others or causing damage to others in     connection with the use of the company's services
j. Acts that infringe the intellectual property rights or portrait rights of the Company or others, or damage or damage the reputation of others
k. Intentionally transmitting, posting, or distributing information (computer programs) that are prohibited to be transmitted or posted by law, or viruses, computer codes, files, or programs designed for the purpose of disrupting or destroying the normal operation of computer software, hardware, or telecommunications equipment. or the act of using
l. Change the application without being granted special rights by the company, add or insert other programs into the application, hack or reverse engineer the server, leak or change the source code or application data, build a separate server, An act of impersonating the company by arbitrarily changing or stealing a part of the web-site
m. Any act that violates other related laws or public morals
  • Members are responsible for managing their accounts and mobile devices, and should not allow others to use them. The company will not take responsible for any damage caused by poor management of the mobile device or allow to use by others.
  •  Members must set and manage the password function to prevent illegal payments in each open market. The company will not take responsible for any damage caused by the member's negligence
  •  The company may determine the specific details of each of the following acts, and members must follow them.
a. Member's account name, character name, guild name, and other names used in the game
b. Chat contents and methods
c. Methods for using general forum and service
d. Partnership service policy for external mobile platforms such as Kakao, Facebook, and Google Plus
 
Chapter 4 Service Use and Restrictions on Use
 
Article 11 (Provision of Service)
 
  • In accordance with the provisions of Article 5, the company makes the service available to members who have completed the use contract immediately. However, in the case of some services, the service may be started from the specified date according to their needs.
  • In providing game services to members, the company may provide other additional services including the services stipulated in these terms and conditions.
  • The company may differentiate the use by classifying the member's grade and subdividing the time of use, the number of times of use, and the scope of the service provided.
 
Article 12 (Use of Service)
  • The game service is provided for a set period of time according to the company's business policy. The company notifies the game service provision time in an appropriate way on the initial screen of the game application or the game service notice.
  • Notwithstanding Paragraph 1, the company may suspend all or part of the service in the following cases. In this case, the company notifies the reason and suspension period in advance on the initial screen of the game application or the game service notice. However, if there are unavoidable circumstances that cannot be notified in advance, it may be notified later.
a. When it is necessary for system operation such as regular system inspection, server expansion and replacement, and network instability
b. When it is impossible to provide normal service due to power outage, service facility failure, service use congestion, maintenance or inspection of facilities of key telecommunication service providers, etc.
c. In the event of a situation beyond the company's control, such as war, incident, natural disaster, or a national emergency equivalent thereto
  • The company provides services using dedicated applications or networks for mobile devices.  Members can use the network to download and install applications or use the service for free or for a fee.
  • In the case of paid content, you must pay the fee specified in the service to use it. If you download applications or use services over the network, you may incur a separate fee set by the mobile carrier you subscribe to.
  • In the case of downloaded and installed applications or services used through the network, it is provided according to the characteristics of the mobile device or carrier. In case of mobile device change, number change, and overseas roaming, etc., all or part of the content may not be available, and in this case, the company is not responsible.
  • Background tasks may occur for downloaded and installed applications or services used over a network. In this case, additional charges may occur depending on the characteristics of the mobile device or carrier, and the company is not responsible for this.

Article 13 (Change and Suspension of Service)

  • The company may change the service according to operational or technical needs in order to provide smooth game service, and the content will be notified within the game service before the change. However, if there is an unavoidable need to change such as bugs and errors or urgent updates, or if it is not a major change, it may be notified later.
  • The company may suspend all services if it is difficult to continue the game service due to serious business reasons, such as abolition of business due to business transfer, division, merger, etc. In this case, the date of suspension, reason for suspension, compensation conditions, etc. shall be notified through the initial screen of the game application or its connection screen 30 days before the date of suspension, and the member shall be notified by the method of Article 27 Paragraph 1 
  • In the case of Paragraph 2, the company will refund in accordance with Article 24 Paragraph 3 for unused or unused paid items.


Article 14 (Collection of information and Others)
 
  • The company may store and store the chat contents between members, and only the company retains this information. The company can view this information only when it is for the purpose of resolving disputes between members, handling civil complaints, or maintaining game in order, and a third party can only view this information when authorized by law.
  • If the company or a third party reads chat information in accordance with Paragraph 1, the company notifies the member of the reason and scope of the reading in advance. However, if this information needs to be read in relation to the investigation, processing, confirmation of the prohibited act pursuant to Article 10, Paragraph 1, or the relief of damage caused by the act, it may be notified later.
  • The company may collect and utilize member's mobile device information (settings, specifications, operating system, version, etc.) except for member's personal information for smooth and stable operation of the service and improvement of service quality.
  • The company may request additional information from members for the purpose of improving services and introducing services for members. The member may accept or reject this request, and if the company makes this request, the member will get notify that the member can reject this request.

Article 15 (Provision of Advertisement)
 
  • The company may place advertisements within the game service in connection with the managing of the service. In addition, only members who have agreed to receive advertising information can be transmitted by e-mail, text message service (LMS/SMS), push notification, and others.  In this case, the member can refuse to receive it at any time, and the company will not send advertising information when the member refuses to receive it.
  • It may be linked to advertisements or services provided by others through banners or links among the services provided by the company
  • In case of the connection to an advertisement or service provided by another person in accordance with paragraph 2, the service provided in the relevant area is not the service area of ​​the Company, so the Company does not guarantee reliability and stability, and the Company will not take no responsibility. However, this is not the case if the company intentionally or grossly negligently did not take measures to facilitate or prevent damage.
 
Article 16 (Attribution of Copyright and Others)
 
  • The copyright and other intellectual property rights for the contents of the game service produced by the company belong to the company.
  • Members should not do that to use the information obtained by using the game service provided by the company for profit-making purposes, such as copying or transmitting(Includes editing, publication, performance, distribution, broadcasting, creation of derivative works, etc. is the same as below), without the prior consent of the company or the provider, or use it for others.
  • Members shall give permit ion to the company that use the following terms and conditions that methods for communication, images, sound, and all materials and information (hereinafter referred to as “User Content”.), including dialogue text, which are displayed in the game or uploaded or transmitted by members or other users through game applications or game services in relation to game services.
a. Using the user content, changing the editing format, and other modifications (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc. can be used in any form, and there are no restrictions on the period and region of use)
b. Do not sell, rent or transfer user content for the purpose of transaction without the prior consent of the user who created the user content.
  • The company does not use the member's user content(For example, postings on general bulletin boards, etc.), that is not displayed in the game and is not integrated with the game service without the member's express consent. And Members may delete such User Content at any time.
  • If the company determines that a post posted or registered by a member in the service falls under the prohibited act pursuant to Article 10 Paragraph 1, it may delete or move it or reject its registration without prior notice.
  • Members whose legal interests are infringed by the information posted on the bulletin board operated by the company may request the company to delete the information or publish the content of the rebuttal. In this case, the company will promptly take the necessary measures and notify the applicant.
  • This article is effective while the company operates the game service and continues to apply even after membership withdrawal.
 
Article 17 (Purchasing paid content and Period of use)

  • Paid content purchased by members within the game service can only be used on mobile devices that have downloaded or installed the application.
  • The period of use of paid content purchased by a member follows the period specified at the time of purchase. However, if the service is suspended in accordance with Article 13, Paragraph 2, the period of use of paid content without a fixed period shall be until the date of discontinuation of the service announced at the time of service suspension notice.
 
Article 18 (Restriction on Service Use for Members)

  • Members must not engage in acts that violate the member's obligations under Article 10. In the case of such act, the company may take measures to restrict the use of the member's service, including deletion of related information (posts, photos, videos, etc.), and other measures according to the following categories. The specific reasons and procedures for restricting use are determined in the operation policy of each game in accordance with Article 19 Paragraph 1.
a. Restriction of some privileges: Restriction of certain privileges such as chatting for a certain period of time.
b. Restriction on character use: Restriction on the use of member characters for a certain period or permanently
c. Account usage restrictions: Restrict the use of member accounts for a certain period or permanently
d. Restriction on member use: Restriction of member’s use of game service for a certain period or permanently

  • If the restriction on use in Paragraph 1 is justified, the company will not compensate for any damage suffered by the member due to the restriction of use.
  • The company may suspend the use of the service for the account until the investigation into each of the following reason is completed.
a. When a legitimate report is received that the account has been hacked or stolen
b. If you are suspected of being an illegal program user or an illegal person in the workplace
c. In other cases where provisional measures for service use are necessary for reasons
            equivalent to each subparagraph
  • After the investigation in Paragraph 3 is completed, in the case of a paid game service, the member's usage time is extended by the amount of time suspended or compensated with an equivalent paid service or cash. However, this is not the case if the member falls under each of the subparagraphs of Paragraph 3.

Article 19 (Reason and Procedure for Restriction of Use)

  • The company determines the specific reasons and procedures for restrictions on use pursuant to Article 18, Paragraph 1, as an operation policy, taking into account the content, degree, frequency, and results of prohibited acts pursuant to Article 10 Paragraph 1.
  • In case of the company imposes restrictions on use as stipulated in Article 18, Paragraph 1, the following matters shall be notified to the member in advance. However, if there is an urgent need to take action, it may be notified later.
a. Reasons for restrictions on use
b. Types and duration of restrictions on use
c. How to object to the restrictions on use
 
Article 20 (Procedure for objection to restrictions on use)

  • When a member wishes to dissatisfaction with the company's restrictions on use, the member must submit an objection request in writing, e-mail, or similar method to the company within 14 days from the date of receiving the notice of this action.
  • The company responds to the reason for dissatisfaction in writing, e-mail, or a similar method within 15 days from the date of receipt of the objection form in Paragraph 1. However, if it is difficult to respond within this period, the company will notify the reason and processing schedule.
  • If the reason for dissatisfaction is justified, the company will take action accordingly.

Chapter 5 Withdrawal of subscription,refund of overpayment and termination of use contract

Article 21 (Payment)
 
  • In principle, the imposition and payment of the purchase price for content follows the policies or methods set by mobile carriers or open market operators. Moreover, the limit for each payment method may be granted or adjusted according to the policy set by the company or open market operator or the government policy.
  • When paying for content purchases in foreign currency, the actual billed amount may differ from the price displayed in the service store, etc. due to exchange rates and fees.
 
Article 22 (Withdrawal of subscription)

  • Members who have made contract for the purchase of paid content with the company can withdraw their subscription within 7 days from the later of the purchase contract date and the content variability date without any additional fees or penalties.
  • A member cannot cancel the subscription pursuant to Paragraph 1 against the will of the company in any of the following cases. However, in the case of a purchase contract consisting of separable content, this is not the case for the rest of the separable content that does not fall under any of the following subparagraphs.
a. Paid content to be used or applied immediately upon purchase
b. If additional benefits are provided, the content in which the additional benefits are used
c. If the opening act can be viewed as use or there is an act of opening content whose utility is determined upon opening
  • In the case of contents that cannot be withdrawn in accordance with the provisions of each subparagraph of Paragraph 2, the company clearly indicates the fact in a place where members can easily understand it, If it is difficult to provide a trial use product of the content (permission for temporary use, provision for experience, etc.) or provide information about the content, measures are taken so that the member's right to withdraw subscription is not hindered. If the company does not take such measures, the member may withdraw the subscription notwithstanding the reasons for the restriction on withdrawal of subscription in each subparagraph of Paragraph 2.
  • Notwithstanding Paragraphs 1 and 2, if the content of the purchased paid content is different from the content of the display or advertisement or the content of the purchase contract is different from the content of the purchase contract, within 3 months from the date the content becomes available; You can withdraw your subscription within 30 days from the day you knew or could have known that fact.
  • When a member withdraws a subscription, the company checks the purchase history through a platform operator or an open market operator. In addition, the company may contact the member through the information provided by the member to confirm the member's justifiable reason for withdrawal, and may request additional evidence.
  • If the subscription is withdrawn in accordance with the provisions of Paragraphs 1 to 4, the company will collect the paid contents of the member without delay and refund the payment within 3 business days. In this case, if the company delays the refund, it pays the delayed interest calculated by multiplying the interest rate set by the 「Act on Consumer Protection in Electronic Commerce, Etc.」 and Article 21-3 of the Enforcement Decree of the same Act for the delay period.
  • When a minor signs a content purchase contract on a mobile device, the company notifies that the minor or their legal representative may cancel the contract without the consent of the legal representative, and the minor concludes the purchase contract without the consent of the legal representative At one time, the minor or their legal representative may cancel the contract with the company. However, it cannot be canceled if the minor purchases the contents with the property that the legal representative has set the scope and allowed the disposition, or if the minor has deceived the minor believe that he or she is an adult or has the consent of the legal representative.
  • Whether the party to the content purchase contract is a under aged is judged based on the mobile device where the payment was made, information on the person performing the payment, and the name of the payment method. In addition, the company may request the submission of documents proving that it is a minor or a legal representative in order to confirm whether the cancellation is justified.

Article 23 (Refund of Overpayment)
 
  • In case of overpayment, the company refunds the overpayment to the member. However, if the overpayment is due to the member's negligence without the intention or negligence of the company, the actual cost for the refund shall be borne by the member within a reasonable range.
  • Payment through the application follows the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the member must request a refund from the company or the open market operator.
  • Communication charges (call charges, data call charges, etc.) incurred due to application download or use of network services may not be eligible for refund.
  • Refunds are processed according to the refund policy of each open market operator or company depending on the operating system type of the mobile device using the service.
  • In order to process the refund of overpayment, the company may contact the member through the information provided by the member, and may request the provision of necessary information. The company will refund within 3 business days from the date of receiving the information necessary for refund from the member.

Article 24 (Termination of Contract)
 
  • If a member does not want to use the service at any time, the member can cancel the use contract by canceling the membership. Due to membership withdrawal, all game use information held by the member within the game service will be deleted and recovery will not be possible.
  • If there is a serious reason that a member cannot maintain this contract, such as a member commits an act prohibited by these terms and conditions, operation policy, and service policy, the company gives a notice before a considerable period and sets a period to suspend the use of the service or terminate the use contract You can.
  • Refunds and damages pursuant to Paragraphs 1 and 2 shall be handled in accordance with the 「Content User Protection Guidelines」.
  • In order to protect the personal information of the member(hereinafter referred to as “dormant account”),  who has not used the company's service for one year consecutively from the date of the most recent service use, the company may terminate the use contract and take measures such as destroying the member's personal information. In this case, the member is notified of the fact that measures such as contract termination and personal information destruction will be taken 30 days prior to the date of action and the personal information to be destroyed.

Chapter 6 Compensation for Damages and Disclaimer
 
Article 25 (Compensation for Damages)

  • The company or member is responsible for compensating for damage to the other party in violation of these terms and conditions. However, this is not the case if there is no intention or negligence.
  • In case the company provides individual services to members under an alliance contract with individual service providers, after the member agrees to these individual service terms and conditions, the individual service provider is responsible for any damage caused to the member due to the intention or negligence of the individual service provider.
 
Article 26 (Indemnification of the company)

  • The company is not responsible for the provision of services if the service cannot be provided due to natural disasters or force majeure equivalent thereto.
  • The company is not responsible for any damage caused by repair, replacement, regular inspection, construction, etc. of service facilities. However, this is not the case in the case of intention or negligence of the company.
  • The company is not responsible for any obstacles to the use of the service due to the intentional or negligence of the member. However, this is not the case if the member has unavoidable or justifiable reasons.
  • The company is not responsible for the reliability, and accuracy, of information or materials posted by members in relation to the service, unless there is intentional or serious negligence.
  • The company is not obligated to intervene in any transaction or dispute that a member has with other members or others through the service, and is not responsible for any damages resulting therefrom.
  • The company is not responsible for any damages incurred by members in connection with the use of services provided free of charge. However, this is not the case in the case of intentional or gross negligence of the company.
  • The company is not responsible for the failure or loss of the benefits expected by the member using the service.
  • The company is not responsible for the loss of the member's game experience, grade, item, game money and others. However, this is not the case in the case of intention or negligence of the company.
  • The company is not responsible for third-party payments that occur because the member does not manage mobile device passwords or passwords provided by open market operators. However, this is not the case in the case of intention or negligence of the company.
  • The company is not responsible for all or part of the contents if the member is unable to use all or part of the contents due to changes in mobile devices, changes in mobile numbers, changes in operating system (OS) versions, overseas roaming, changes in telecommunication companies, and others. However, this is not the case in the case of intention or negligence of the company.
  • If a member deletes the content or account information provided by the company, the company is not responsible for it. However, this is not the case in the case of intention or negligence of the company.
  • The company is not responsible for damages caused by temporary members using the service. However, this is not the case in the case of intention or negligence of the company.

Article 27 (Notification to Members)
 
  • If the company notifies the member, it can be made through the member's e-mail address, electronic memo, note within the game service, or text message (LMS/SMS).
  • When the company notifies all members, it may be replaced by the notice in Paragraph 1 by posting it in the game service for more than 7 days or by presenting a pop-up screen.
Article 28 (Jurisdiction and Governing Law)

              These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and the member, 
              the court in accordance with the procedure stipulated in the Act shall be the competent court.

Article 29 (Member's Grievance Handling and Dispute Resolution)
 
  • In consideration of the convenience of members, the company guides how to present members' opinions or complaints within the game service or on the connection screen. The company operates a dedicated staff to handle the opinions or complaints of these members.
  • If the opinions or complaints raised by members are objectively recognized as justifiable, the company will promptly handle them within a reasonable period of time. However, if the processing takes a long time, the member will be notified of the reason and processing schedule taking a long time in the game service or in accordance with Article 27 Paragraph
  • If a dispute arises between the company and a member and a third-party dispute mediation agency arbitrates, the company can faithfully prove the measures taken to the member, such as restrictions on use, and follow the mediation of the mediation agency.